Blog - The Process Improvement Collective
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Thirteen years ago I went on a meditation course for 10 days. That is 10 days of no caffeine, no alcohol, no meat and no communication (this includes no phone, no talking, no eye contact and no body language).There are so many things I could talk about with that 10 day course, but what most people ask about is how do you survive 10 days without talking?The interesting thing about...

It feels really terrible to make a mistake or misinterpret something. Your world can come crashing down around you depending on your tolerance for mistake making. Whether you rarely do it, or do it all the time, it’s hard to feel good about yourself, even if it’s just for a few moments. Taking the time to reflect on these moments is so important for humility (recognising that we all come crashing...

The latest buzz word is resilience. We all need to be resilient to get by, but how do you become resilient? When you feel like the rug has been pulled out from under you, how do you get over it and pick yourself up. Putting on a brave face and pushing it aside doesn’t actually get rid of the pain you’re feeling. The only thing that can fix what you’re feeling...

The story of the hare and the tortoise always seemed so ridiculous to me, but it comes up in work and life so often. We think that rushing into getting things done will be the most efficient solution, but sometimes, to work smarter not harder means to delay. It frustrates a lot of people that we aren’t just getting on with it, until they realise that had we started half...

People often tell me they find themselves nodding when they read the Process Improvement Handbook, so I asked them their favourite quote from the handbook. Here are 10 of the most popular quotes in the order they appear in the book.1. The presence of frustration is really a desire to improve2. Identifying what needs to be improved is one of the biggest challenges of existing business improvement methodologies.3. If we only focus on...

I’ve heard a lot of people talk about quick wins lately, but what are quick wins and how do they help us?You’d think the quick win would really appeal to me since I love it when people take action and I’m a fan of doing the work that can be done with the existing resources. But is the quick win really creating value?From my experience, even a small improvement change...

Getting respect from the rest of the business is the toughest aspect of business improvement. Too much time spent on gathering information and figuring out which processes to look at can seem like inactivity to people who are seeing no change. Action is the key.1. Only do what you have the resources to do. Become the business improvement section that gets things done by focussing on things that can be done....

The compliance culture is a culture based on fear of not complying and fear of making a mistake. It’s a style that was brought about to get rid of underperforming workers, but as an ongoing strategy is also getting rid of good workers with good knowledge who have simply made a mistake. What happens when you’re trying to type with someone looking over your shoulder? Suddenly you make tols ov...

Who are you? Being true to yourself makes your working life enjoyable and effortless.Be aware of who you are and the person you aspire to be and consistently hold on to this person in every conversation you have and every decision you make. You will feel more confident, carry yourself with ease, and the people around you will see a self-assured leader who is in control. Find out who you are Our...

You spend most of your life with the people you work with, so it makes sense to nurture those relationships and enjoy your workplace, because like it or not, this is your life. The people you work with are not only those you spend most of your life with, but they are also there to buoy you when you're down.Have you ever had a disagreement with your partner, family member...