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Here are 10 of the most popular quotes in the order they appear in the book.

1. The presence of frustration is really a desire to improve

2. Identifying what needs to be improved is one of the biggest challenges of existing business improvement methodologies.

3. If we only focus on what we’re already doing, at what point do we create and innovate?

4. Putting the idea in a bucket of unresolved ideas (such as an improvement database) doesn’t harness the urgency and excitement of change.

5. What workers really need is a methodology for organising their knowledge and ideas.

6. Using a properly defined problem as a starting point helps us to see the goals that we are not achieving and what we need to do to get there.

7. If employee opinions and feelings go unaddressed it will affect even the most perfectly designed process.

8. In this methodology there are no formulas, flow charts, training or black belts required. Simply follow the questionnaires to ascertain the truth behind what is going wrong and how it can be improved.

9. Implementing feasible opportunities is the least performed step in improvement methodologies – after all the talk, actual implementation seems surreal.

10. A WBS is a waste of time in green fields improvement. Keeping the momentum up is key as the next task will depend on the outcome of the task before it, making WBS effort redundant.

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